VH | Zona Narvarte | 3R + wifi + smart TV | 225

They called us to tell us that this apartment was undergoing maintenance and gave us another one in Polanco as compensation, which, honestly, left much to be desired. Located on a very busy and noisy street, the wooden floor was in terrible condition and made a lot of noise when walking, and kitchen items, such as glasses, cracked and broke when washed. The master bathroom is dirty, and there was some trash in the shower area. The bed in the main bedroom was noisy for sleeping. The washing machine had dirty water in it, and when we tried to use it, it didn't work. It was too difficult to connect to the Wi-Fi; they helped us, and after over an hour, we finally managed to do it. All of this was communicated to the managers, and they only replied that they would pass on the information (so what or how would this improve my experience? I don't know), but it was not what I expected. I am leaving very dissatisfied with the service at the property.

When we arrived, there were people in the room; they had to be asked to leave. The water heater doesn't work properly. In the master bedroom, there are no curtains, so a lot of light comes in. In the showers, there are no curtains, so everything gets wet when you shower. The photos don't match the apartment. There is hair in the showers.

Comfortable and very complete place

The stay was very good, the security people were very friendly, I would only pay attention to the cleaning of the floor, which being black you can't see if it's clean, it was until I saw my black slippers. The area is a neighborhood, we had no problems, only Sunday we could not leave the garage with the car because of the market until 7: 5:00pm the space is very nice in general if you take care of those points it would be excellent I give it a 9