Trolley District Studio Suite

After a nine hour drive we couldn’t get in due to a no working lockbox - host was slow to respond after we had already been trying to get in for about half an hour. When he finally responded he expected us to wait an hour and a half in extremely hot weather for maintenance person to come fix it. Needless to say we did not wait!

Great stay, easy to access clear instructions. Place was lacking its own wifi and couch was uncomfortable to sit on for a long time. Solid place and area besides that.

Property had not been cleaned. When contacting host (a company) they acted like I was unreasonable expecting a clean apartment and that this was normal because the previous day was a holiday. Offered to move me to a different place but the location was not acceptable so I slept on the couch. Sofa was totally broken. Pull out had you rolling into the floor. Cabinet doors in kitchen were broken. I called and asked that the manager call. Nice person this time however I never received a call or text. No instructions on how to use rooftop patio or fitness center which appear to be for residents only. Keypad was a bit confusing , especially to make sure it locked behind you. Very nice location. Close to the park,and Market area. I really wished this was a better experience.

I don’t usually post negative reviews, however, this place deserves a warning. The WiFi was not working upon arrival (the Network provided would not even show up). I reached out to the property managers right away since I was working remotely, but nobody responded. This also meant no streaming service from the television. Secondly, the sofa bed is broken. The pop-up trundle was busted, so the bed kept collapsing throughout our first night. The shower had hairs all over from previous guests, as did my towel. The conditioner bottle was missing the pump. We ended up leaving a day early. I requested a refund for the second night, but never received a response. I would not recommend this place.