Tranquil Treetop Retreat

Our stay was impacted by several issues. We went approximately 24 hours without hot water until Sierra was able to reset a system fault, which resolved the problem. We also found the gas grill in deplorable, unusable condition. Sierra came by and attempted to clean it but determined it was beyond simply brushing the grates. She said she would address it with the cleaners, but that did not help us during our stay. I will say that Sierra was responsive while we were there and made an effort to address our concerns. However, the issues negatively affected our stay. She also told us we would receive a partial refund due to these problems. After checkout, I followed up about the refund, but unfortunately, Sierra has not responded. The lack of follow-through was disappointing and left us dissatisfied with the overall experience.

Our stay was impacted by several issues. We went approximately 24 hours without hot water until Sierra was able to reset a system fault, which resolved the problem. We also found the gas grill in deplorable, unusable condition. Sierra came by and attempted to clean it but determined it was beyond simply brushing the grates. She said she would address it with the cleaners, but that did not help us during our stay. I will say that Sierra was responsive while we were there and made an effort to address our concerns. However, the issues negatively affected our stay. She also told us we would receive a partial refund due to these problems. After checkout, I followed up about the refund, but unfortunately, Sierra has not responded. The lack of follow-through was disappointing and left us dissatisfied with the overall experience.

Last minute stay for me. Sierra and team were super responsive to my questions which were limited due to the well communicated check-in and check-out process

Great place and so easy to get to the mountain. Perfect for a group! We all loved our stay with Sierra.