The Retreat Haven - Wheelchair-Friendly Caravan

The caravan is in a beautiful setting. Amenities are fabulous. Very comfortable stay. We would definitely consider returning.

Caravan is good, location on site is nice & quiet. The communication & cleaning is poor. It took over a month to get the correct info re haven passes. If you are managing a caravan on a site such as Haven, it’s their duty to know how things work, not for it to be on the guests. Numerous occasions it took days to reply and required me chasing. On arrival, there was we an ant infestation in the living room floor, wall, tables&chairs. There’d evidently been multiple spills that had not been cleaned up. I messaged for help at 1:30pm and only received a message at 8pm to say a cleaner would be over at 9:30am to clean properly. I requested a £25 refund I paid for the 4hrs early check in, given the 2hrs min. to clean up in which they replied they’d only refund me £15, which I’ve still not received. For the inconvenience caused due to lack of info and the ants due to poor cleaning, to instead push back and argue they’ve done everything correctly and stand by it is a joke. Do not recommend.