Single Family Bay Home C82C

Wonderful Staff - Disappointing Condition of Rental

We spent a special family weekend at Palm Island Resort celebrating milestone birthdays. The resort staff was fantastic - everyone was friendly, welcoming and helpful. We appreciated the great service.

Unfortunately the condition of the house we rented was disappointing. The property needs a thorough deep cleaning, inside and out, along with significant maintenance. There were dead bugs inside the lighted drop ceiling, dirty floors, kitchen pans in poor condition with food stuck on them, and the grill was dirty and unusable. There were several visible leaks, broken floor tiles in the kitchen and one of the bathrooms. Outside, black mold was visible on the porch columns and around exterior door frames and the back stairs were covered in mildew. A broken rocking chair had been unsuccessfully repaired and left there for use.

While we understand each rental property is individually owned, the resort manages the properties. Therefore we expected the house to be properly cleaned, inspected and maintained before arrival.

Despite these issues, the staff deserves high praise but the condition of this particular property detracted from our experience. We would gladly return to the resort but we would not rent this house again unless all these issues were addressed.

The Keller's

Everything was excellent. A few questions:
New Pet fee - $150 that's a little aggressive. The owners are extremely nosy. They must have asked my family 10 times do we own or rent. What's the difference, were all paying to enjoy this place.

Thanksgiving gathering

We have been enjoying our visits to Palm Island as a family since 1987. Usually stay in Palm Island Village 1. This was the first time we rented a house at the northern end of the island. It was very nice as it suited our needs sharing with our youngest daughters young family. Our two older children rented other units with their families. We had a great time enjoying the beach and the pools.

Yearly Visit

My husband and I spent out honeymoon at Palm Island 1988. We’ve retuned each year since. Our daughter was married on the island November 2017. So this is a special place! My husband passed away last April. Since we brought the grands kids a couple of times in the past, I want to continue making memories at the resort. The house this year was perfect! I’ll request it again for next year’s trip.