Residence in Kaltenbach near ski lifts

The accommodation in Kaltenbach was only partially satisfactory for our ski holiday with eight people. The condition of the apartment seemed moderately well maintained overall. It was particularly problematic that a ceiling lamp fell down in the middle of the night without warning. The host did not respond at first; help only came via the managing hotel. We were also treated unkindly on site and the cause was questioned, although the defective condition was obvious. The cleanliness also left something to be desired, especially in the kitchen area. Basic things like soap and dishwasher tabs were missing. Of the eight beds listed, two were only cots and unsuitable for adults. In addition, the advertised spa area could not be used, as it is excluded in the high season, which was not apparent in advance. The apartment basically worked, but we will not book it again under these circumstances.

OK apartment with what you need. Nice with access to hotels spa.

Our stay with Susan was generally reasonable, but there were a number of things that we experienced as less pleasant. What was not clear to us at the time of booking is that the apartment is part of a shared house where absolute silence is expected after 10 p.m. Even in a whisper, we received complaints, which made the atmosphere quite tense. If this had been communicated more clearly in advance, we as a group of friends would probably have chosen a different place. In addition, a missed email (during a hike) led to an unexpected unpleasant moment, in which the owner threatened to call the police, which quite overwhelmed us. On the positive side, the staff behind the reception were friendly and professional. However, we did miss some basic amenities such as hand soap, dish towels and dish soap, which could have made the stay more comfortable. With better communication in advance and some minor adjustments, this stay could be significantly improved.

We had a nice holiday in the Zillertal. We were able to eat outside, it was great. The free access to the swimming and sauna area of the Seetal Resort was awesome.