New Apartment Hotel Complex | 2 Bed 1 Bath

One of the worst-managed and most unhygienic apartments Positive: Nothing at all Negative: One of the worst-managed and most unhygienic apartments we have stayed in Our experience here was appalling, and the photographs speak for themselves. The apartment was poorly cleaned and unhygienic. We found hair from previous guests around/beside the bathroom sink, dirt and debris in areas that clearly had not been properly cleaned, and a sink that clogged and would not drain properly. The bathroom door lock/fitting was also broken and in an unacceptable state. These are not cosmetic complaints — they demonstrate a basic failure of cleaning, inspection and maintenance between guests. The management was even worse. Because Birmingham was experiencing extremely hot weather, we specifically asked the property manager BEFORE arrival whether fans would be available. We were explicitly told in writing: “yes we do have fans, we will provide 2.” We arrived to find no fans at all. Only after repeatedly contacting management were we told that their fans were broken and replacements had been ordered. We were repeatedly told that they were waiting for “the team” to respond. Nobody seemed capable of taking responsibility, there appeared to be no effective on-site support, calls went unanswered, and despite repeated promises the fans never arrived during our stay. In a ground-floor apartment with inadequate ventilation during exceptionally hot weather, we were unable to sleep properly. What made this particularly unacceptable was that management knew about our request before we arrived and had specifically confirmed that two fans would be provided. When we asked what solution they could offer, we were effectively told that they could not do anything until somebody else responded. Eventually we were told we could request free cancellation and leave.

Would be nice to have a floor fan for the rooms cause the ventilation gets stuff in the room furthest from the window

Unsatisfying Positive: Spacious. Negative: Poor service… not clean. Took ages to get in the building. Wouldn’t recommend.

Awful. Hosts are scammers. Positive: This is a very basic but passable building. There was a leak in the main atrium with a bucket left in the middle of the floor. The apartment itself was reasonably clean and sufficient for the price however the hosts are crooks. Negative: Beware the hosts. Basically we couldn't get any information out of them at all, and they refused to give us any detail of how we even get into the property. We were there for work, and I had to keep pushing them for information on the day we were to check in. On the day of arrival, they then whats app messaged me to say that for them to give me the entry details, I would need to pay a "security deposit" for each apartment of £15 which had to be transferred via bank into their account. They had us over a barrel as we were there for 4 days on a large work event and had nowhere else to stay and the area was completely booked out due to this. I knew this was dodgy, but they gave us no option. OF COURSE, we never got the security back, despite leaving the apartments immaculate and recording them fully both on arrival and departure as we didn't trust the hosts. No explanation, they just stole our money and ghosted us. BEWARE booking this place. The hosts are grifters and extremely dishonest.