New Apartment Hotel Complex | 2 Bed 1 Bath

Passable Positive: The property it self is nice and on a good location

一般 Positive: 地址佳 Negative: 第一晚没有人员提供钥匙

This was a disaster and I do not recommend. Negative: When I arrived at the property, I was unable to gain access, as i was not provided with the door code to access the main entrance. I tried to contact the property, but the number provided in the confirmation email is not in operation. I waited at the property for several hours, before deciding to book alternative accommodation. The locaation of the accommodation is not close to the NEC Resorts World and the information on booking.com is a misrepresentation of the accommodation.

My Stay at the Empire was ok at best, the surrounding around the apartment is what made this place good for money and value as it was located to a variety of shops, restaurants and petrol stations, However the apartment itself was misleading - firstly it was shown in the items below that there was a microwave which would be standard for any Airbnb but there wasn’t - upon arrival there was urine inside the bathroom toilet and stains on the seat . In addition to all of this what was most alarming was the front door lock being broken/not working which meant myself and my wife had to stay in an unlocked accommodation for 2 nights. I notified the place and contacted them but the only response I got was that the they would talk to the cleaners about the mess - being the toilet but nothing to do with the door. Upon messaging them twice they didn’t respond either just ignored my messages and alerted us when to check out I mentioned I felt unsafe but still didn’t get a reply!