Lakefront-Sleep 10-Big Sandy-Luxury-Ms Pac Man

No title

It was great. Fantastic place! Response: John, thank you so much for your 5-star review! We’re very happy to hear that you had a great stay and enjoyed Big Sandy. It’s wonderful to know you found the property fantastic, and we truly appreciate you taking the time to share your experience. Thank you for choosing Up North Property Management. We’d be happy to welcome you back in the future!

No title

We loved the space of the three story villa and the ability to dock our own boat for the stay. We also stayed Sunday to Wednesday so the resort was very quiet, which was perfect for us.

No title

We had a great stay here! Lots of space with great access to the beach and boating dock. Amazing view of the lake on the balcony. (Our Thermacell kept mosquitoes away on the balcony once the sun went down).

No title

This property was a great spot for my family to gather for a long weekend. The space was exactly as pictured and the location next to the lake made it even better. We would happily stay here again, but there are a few negatives worth mentioning. We booked the space with the host accepting our group with a pet. When receiving the welcome instructions, it said no pets so we clarified and they wanted us to pay a $250 pet fee the day before arrival (we didn’t bring the dog). The lodge the property is on has extra expenses which are not listed in the house details. The hosts said they’d pay the $40 pool use fee, but there is also a $40 fee for using the boat launch/dock that is not covered. The rental could use more instructions, as we felt lost on where to bring trash/recycling, needing updated laundry instructions, etc., and it lacked supplies such as the shampoo/body wash listed in the description. Would recommend a welcome binder, but will say the host was usually quick to respond/help. Response: Thank you so much, Kaity, for taking the time to leave a review and for choosing Villa 27 at Big Sandy Lodge for your family long weekend! We're glad the space matched its photos and that the lake location made it such a great gathering spot. We do want to respectfully address a few of the points raised. Regarding the pet situation, our listing clearly states that this property does not accept pets — we understand this may have been disappointing and we always encourage guests to review house rules carefully prior to booking to avoid any confusion upon arrival. As for the additional resort fees, these are implemented directly by the lodge's HOA and are unfortunately outside of our control. We always offer to reimburse guests with proof of payment during there stay. We sincerely apologize for the missing shampoo and body wash — that is something we have addressed and will ensure is fully stocked for future guests. Your suggestion about a welcome binder with clearer instructions for trash, recycling, and laundry is excellent feedback that we are taking seriously and will be implementing right away. We appreciate your patience and understanding and are glad our team was quick to respond throughout your stay. Thank you for choosing Osa Property Management / Up North Property Management — we'd love to welcome you back, whether it's to Villa 27 again or to any of our other properties.