La Serenata

The house itself was very nice and location perfect - short golf cart drive everywhere. The beach clubs were all great. The housekeeper/cook Gabby was AMAZING and food excellent. But the house did show signs of wear and things would break down - front door knob came off, towel handles would come off, lots of ants and bugs inside and we had one scheduled power shut down for 4 hours that the property manager failed to tell us about in advance even though we later learned the HOA had circulated notices - that meant no water, gas or electricity and it was scorching hot w/o AC and we had no ability to cook or warm food. The property manager’s excuse - they received the notice the night before - was questionable. We also discovered that 2x food (which we groceries for) was being made because property manager miscounted our group and again their excuse - they wrote the number down wrong for cook - was questionable. Then the charges for activities and food included charges we were not advised of in advance - $45 delivery fee 2x on top of 15% admin fee for groceries - and 16% taxes on top of charges for which we do not believe taxes are collected - delivery or waiter fee or groceries for which the grocery store should already collect taxes. Again that was the property manager. If the owner used a better and more ethical property manager, we would have had a much better experience. Also, very poor communication from property manager to whom I had to send several emails the days before we left to just get simple check in info. To be clear, the US management co was fine. These issues all rated to Vallarta Rentals Mexican property management co and the on-site manager Sarah.

We had a return trip to La Serenata for New Year's and it was our first trip back since 2019. We shared the house with another family and enjoyed all of the home amenities, but especially the daily hot breakfast and the beach club access. Cynthia from PV Rentals was a tremendous help in getting our reservations and activities in order.

Went for a bachelorette party-house was great. Blanca and Rosa were so delightful and made amazing breakfast. Fernanda our concierge was very responsive and checked in daily to make sure everything was perfect.

From start to finish, our stay was fabulous. From pre-arrival correspondence to regular check-ins during our stay, to the day of our departure, we experienced a fantastic level of service. We were partnered with Maria who was incredibly responsive and resourceful throughout the entire process. Restaurant recommendations, airport transfers, additional golf cart rental, meal and grocery planning, ideas for fun activities, you name it, she helped with everything! Our group consisted of two families (4 adults and 5 younger kids ages 3-7) and the layout of the home worked very well. The house is in the perfect location, close to everything. We opted in for daily breakfast and had the pleasure of working with Tonita. She was lovely, every meal was delicious, going above and beyond what we expected, we're still talking about how great everything she made was. She was very accommodating to our kids as well. Our group felt so spoiled. We highly recommend requesting Tonita and Maria for your stay if possible. The neighborhood was quiet and felt very private. The grounds of the home and the home itself are beautiful. We felt very safe our entire stay. If you're looking for a spot within the gates, this is it. We can't wait to return.