Instant Suites Penthouse 2BR Suite in ❤️ of Toronto Downtown

I hate to leave bad reviews, but unfortuantely I have to give some honest feedback for this space. The pictures and location are accurate, but the space itself is in horrible condition. It was truly shocking how dirty the space was. I'm not sure if the cleaning company just gave up or what, but the entire space was sticky or gross or dusty. There was bits of gunk and food everywhere. It was so bad we ended up having to buy 5 containers of lysol wipes and hit the whole space. Almost everything I wiped would come off black. Couch, bed, walls, kitchen surfaces, etc... It was like shockingly unclean. There was even dirty mop water still on the floors when we arrived. The washing machine was festering and we had to take it apart and clean it. The shower was broken and had no pressure, so we had to go to Canadian tire and get a replacement head. Whoever stays here next is very lucky since I had to spend a month here and cleaned it alot to make it more livable. Not pleased.

I had to wait 3 hours before moving in, even though the host had given me permission to enter an hour earlier. I'll arrive at 3 pm instead of 4 pm and won't enter until 7 pm. The building's air conditioning makes a terrible noise at night and it's impossible to turn it off because the host doesn't have access to it. Another important point: paid parking. It's a surprise, but we agree to pay. We were given access to the parking number, and the next day the host informed us that we had parked in the wrong place. We prove by screenshot that the number given was correct and that the vehicle was at that location. They had rented the parking lot to two people at the same time. The $800 removal fee was lost and not refunded thanks to these weekend warriors. Now I'm tired of writing because I could still keep doing it for days about their catastrophic service. They ruined my stay from start to finish. Thank you very much, fans.

Attente nécessaire de 3h avant d emmenager alors que l'hote m a accorde le droit de rentrer une heure plus tot. J arrive a 15 au lieu de 16h et n entre qu'a 19h. Airconditionne du building qui fait un bruit monstre pendant la nuit et impossible a etre eteint car l hote n y a pas acces. Autre point important parking payant , surprise , mais on accepte de payer. on nous donne acces au numero de parking, le lendemain l hote nous signale que nous nous sommes gares au mauvais endroit. On prouve par screenshot que le numero donne etait le bon et que le véhicule etait a cette place la. ils avaient loue le parking a 2 personnes en meme temps. Les frais d enlevement de 800$ perdus et non remboursés grace a ces amateurs du dimanche. Maintenant j en ai marre d ecrire car je pourrai encore continuer de le faire pendant des jours sur leur service catastrophique. Ils ont gâché mon sejour de A a Z. Merci beaucoup bande d amateurs.

Great stay in a fantastic downtown location. Everything was very convenient and close to shops, restaurants, and attractions. The place was comfortable and the overall experience was smooth. Thank you for hosting!