East Falls GEM - Deck, Parking

My wife and I are longtime Airbnb guests and hosts and are reluctant to leave negative reviews, but this stay fell below expectations. The house is spacious and well located, but it was not adequately prepared or managed for our four-and-a-half-week stay. Check-in instructions were routed through a third-party portal, the supplied door code did not work, and our group of five had to rely on one front-door key until the lock was repaired six days later. The home was insufficiently stocked with basic paper and cleaning supplies, and cleanliness was below expectations. During the heat wave, the AC could not adequately cool the upper floors despite careful use. We bought three fans, took cold showers, and stayed elsewhere one night. Communication was prompt but often felt automated, with slow follow-through. Most troublingly, after checkout we received a $625 claim for pre-existing damage and service to the AC problem we had already reported. We declined it with documentation.

5 Stars – We had a lovely stay, thank you! It had everything we needed and more. Suggestion: It may be helpful to ensure guests receive the garage door code in advance to avoid anyone getting locked out again

The location was perfect and the house was cozy and clean. The roof deck and garage were a nice addition. Scott was very responsive and always available to answer any questions we had.

Scott’s place is great! Only wish we could have stayed longer. Highly recommend and would love to stay again.