Direct OceanFront Studio w Amazing Views Pool, Steps to Beach-Napili Shores I270

Love Napili Shores! This room was great, has updated kitchen, and the best view! However, the mattress was terrible. I would only book this room again if there was a new mattress on the murphy bed. It was very old, had two saggy divots, like sleeping in two hard lumpy hammocks. I was in pain after the first night. They had good communication and I did let them know about that. We had added an extra day before our trip began, which was really nice, but they didn't update our door code for the extra day. So we got locked out on our last day there. Thankfully we took our cell phones with us to the beach that day (we usually lock them in the room) so we were able to call and quickly resolve it with a new code. Guy on phone sounded like it was a common problem. I dont know what I would've done if it was later and had no phone and not know who to call. Otherwise, this place is perfect. Beach chairs was nice to have, pools are great! Walking to snorkeling in napili and kapalua were amazing!

The place was clean on arrival. However, there was around an $80 check-in fee at the office when we arrived. Parking was free but the spots were small and it was difficult to find a spot to park in the evening. The view of the ocean and sunsets from our deck was awesome. The location was wonderful. The people were very nice that worked there. The room was outdated and the beds and furniture outdated. Our TV worked only one night during the entire time that I stayed at the property. I liked the quiet times. It was peaceful in the evening. The other problem was that they sprayed chemicals for pests, one day while I was staying there. I was nervous and had to leave for the day. Maui properties were very kind and called and tried to resolve the issue, by saying that I could stay in a dirty condo next store where the people checked out that was uncleaned. However, because of Covid I felt uncomfortable with staying in a dirty unit. I left for the entire day and went to Lahaina. The other issue was that I was there for 10 days and they don't bring any new clean towels. You have to clean them in the laundry area yourselves and empty your trash and recycling. The last thing that I want to do on vacation is do laundry in a laundry mat on a hot day. The reservation was over $400.00 a night after fees. I think the towels should be provided for that cost!

When I went to check in nobody was at the front desk. I followed all the instructions that were provided to me. I called security using their jailhouse looking telephone that was attached to the wall. I waited over 30 minutes… still nobody came. The front door was locked. I ended up having to book a hotel down the street. They have yet to give me a refund for their mistakes.

A very nice location; full view of the ocean. We got the second floor unit so would not hear noise from above. But the lower floor opens right to the grass belt, which is also nice. Other units in the complex looked onto the interior grass belt, which seemed better for kids. The first impression is of a dated hotel complex, but that seems to be what most of the units look like in that area. It kind of grows on you. A very short walk to Napili Beach. But the better area is Honokeana Bay for snorkeling. Great coral, sea turtles and fish in abundance. Nice amenities. A pretty good restaurant on site. Also a place to rent beach and snorkel equipment. The Gazebo restaurant was packed every day. There are bbq's on site. Also two pools. We ended up going to Target (or Safeway or Walmart) to get some breakfast items and snacks since there is a full kitchen. Coming from California and waking up three hours early, you want something to eat before noon CA time. Pretty easy to get to Kaanapali and Lahaina, but you definitely need a car. Parking is free onsite, which is nice. A grocery store and small retail center nearby for last minute groceries, sundries, or a quick bite to eat.