Lovely 3 BR Home Only 9 Minutes from Downtown

Great communication!

Place was outstandinglu comfortable. we had a trailer and Blanca worked with us for parking, fast response too. Everything went so smooth and pleasant. I would definitely stay again and recommend to family and friends!

I wouldn't stay again, nothing accessible at the entrance, I arrived minutes before and she wouldn't give me access even though she was outside, she said to wait until the time. Damaged facilities (bathroom door did not close properly, blown bulbs, super cold air conditioning in the house and they control it, TV does not work in one bedroom and the other TV controls did not work so they were not enjoyed, no blankets). No empathy, nor accessible staff since by mistake I did not put a 7-year-old child in the reservation and they asked me to add him and pay the difference $2400 MXN which I covered and I was accessible for the damages but when demanding payment, I demanded the repairs of the damages, they promised to go to check and they did not. They called me to check how my stay was, I told them everything and they asked me to give a good rating in exchange for giving me a refund but they were going to request it from the app. That it was up to them. I HAVE ALL THE EVIDENCE.

I'm disappointed with the honesty and overall experience at this property. While the house had plenty of space, there were several issues that weren't adequately addressed. The TV in the living area wasn't working on the first day, and the bathroom down the hall had a leaky toilet that caused the floor to get wet repeatedly. Despite notifying the host, the response was to shut off the water instead of fixing the issue.the shower head in the master bathroom was broken, and the door wouldn't close properly. The biggest problem, however, was the refrigerator, which stopped working on the first night and took over 24 hours to get fixed. As a result, our food spoiled. The neighborhood also left a lot to be desired, with homeless tents nearby and a general feeling of unease. What really took the cake was the hosts' lack of concern for our needs. Despite multiple attempts to reach out, we received robotic responses stating that our concerns had been forwarded to the correct department.