5BR Encore Villa with Billiards Loft & Pool

Great location, great location, great location

Loved the place

The Pros: The house itself was very nice and very

The Pros: The house itself was very nice and very clean. Things were well maintained. Everything looked just like the pictures. The pool and hot tub were great and very clean as well. The beds were very comfortable. The game room and billiards provided fun ways to pass the time. The management company did respond via the app when I asked questions, though their answers weren't always correct. The Cons: I sent a message before departing asking if we could go straight to the house or if we needed to stop somewhere before to get passes, etc. since the house is part of a resort community. I was told to head straight to the house. Upon arrival there were 2 gates preventing access. I found out later that I needed to head to the primary entrance of the resort to be checked in before entering. There was an Internet outage for approximately 16 hours during our stay. This obviously impacted Internet access but also meant no access to things like Netflix, Disney+, etc. for the TVs. 16 hours is a long time for a residential Internet outage. This was finally resolved when a worker entered the home and got into the locked area to access the router and rebooted it. There was a recent switch to a new Internet and TV provider in the neighborhood. The plastic was still on all of the cable boxes. The service and the functionality of the remotes hadn't been tested before our arrival. As a result, we only had access to a handful of foreign language channels. I called customer service and spoke to someone who told me they would send over someone in the morning to resolve the issue. That didn't happen. The last thing I will mention as a Con are the fees. For a 3 night stay, we had a cleaning fee and service fee that totaled $498. When you add the additional fee for heating the pool and the regular taxes and fees, the total was well over $700. That was difficult to comprehend. We enjoyed our stay and, again, the house really is very nice. Hopefully they can work out the bugs with the new Internet and TV provider and have the management company work on their communication a little bit. In spite of what was mentioned above, we would probably stay again depending on the additional fees.

The Pros: The house itself was very nice and very

The Pros: The house itself was very nice and very clean. Things were well maintained. Everything looked just like the pictures. The pool and hot tub were great and very clean as well. The beds were very comfortable. The game room and billiards provided fun ways to pass the time. The management company did respond via the app when I asked questions, though their answers weren't always correct. The Cons: I sent a message before departing asking if we could go straight to the house or if we needed to stop somewhere before to get passes, etc. since the house is part of a resort community. I was told to head straight to the house. Upon arrival there were 2 gates preventing access. I found out later that I needed to head to the primary entrance of the resort to be checked in before entering. There was an Internet outage for approximately 16 hours during our stay. This obviously impacted Internet access but also meant no access to things like Netflix, Disney+, etc. for the TVs. 16 hours is a long time for a residential Internet outage. This was finally resolved when a worker entered the home and got into the locked area to access the router and rebooted it. There was a recent switch to a new Internet and TV provider in the neighborhood. The plastic was still on all of the cable boxes. The service and the functionality of the remotes hadn't been tested before our arrival. As a result, we only had access to a handful of foreign language channels. I called customer service and spoke to someone who told me they would send over someone in the morning to resolve the issue. That didn't happen. The last thing I will mention as a Con are the fees. For a 3 night stay, we had a cleaning fee and service fee that totaled $498. When you add the additional fee for heating the pool and the regular taxes and fees, the total was well over $700. That was difficult to comprehend. We enjoyed our stay and, again, the house really is very nice. Hopefully they can work out the bugs with the new Internet and TV provider and have the management company work on their communication a little bit. In spite of what was mentioned above, we would probably stay again depending on the additional fees.

Great location, great amenities

Home was just as advertised. Lots of space, good amenities. No lanai over the pool which can make the pool a bit dirty. Overall it was fine for what we needed.